Frequently Asked Questions
WHAT SHIPPING OPTIONS ARE AVAILABLE?
Pick up: Free
If you live in the Perth area and your order is $20 or more, we’re more than happy for you to avoid shipping fees by picking up your order. Simply enter NHPICKUP discount code at Checkout so no charge is processed, then email us at hello@neonhustle.com.au to arrange a collection date/time.
Delivery in Australia: $3.50 - $12.00
Orders within Australia are shipped at a rate of between $3.50 - $12.00. If your order is over $100 then we’ll ship it FREE! YAY! Enter FREESHIPPING discount code at Checkout.
Express Shipping
Or we offer Express Shipping for a flat rate of $15.00.
International Shipping
Yes, we ship internationally! Email us at hello@neonhustle.com.au for a cost estimate.
WHAT IS NEON HUSTLE’S POLICY ON REFUNDS & RETURNS?
We always want our customers to be excited and happy about any products and services provided by Neon Hustle and we’d be devo if you weren’t! Every order is carefully packed before it’s sent to you so we know you’re getting the best wrapping products on earth (no bias here of course).
All sales made through the Neon Hustle website are final. If you find any of our products arrive faulty, defective or you’ve got the wrong delivery, we’re happy to refund or exchange. For change of mind, we’re unable to give refunds, exchanges or credits.
HOT TIP: In Australia, if a parcel arrives that has been damaged in transit by AusPost or courier, DON’T sign for the parcel or accept it as AusPost will return the goods to Neon Hustle for replacement by return mail. Let us know that you’ve done this with an email to hello@neonhustle.com.au and we’ll happily arrange replacement, exchange or refund for products supplied that are incorrect or a faulty / defective condition.
Are Neon Hustle products environmentally friendly/sustainable?
The environment is important to Neon Hustle and that’s why our products are from manufacturers and suppliers that are committed to smarter and greener practices. Our range includes recycled, FSC® certified, PEFC™ certified, Australian made, and carbon neutral products.
CAN I USE A DESIGN OR IMAGE FROM THE NEON HUSTLE WEBSITE?
No. All designs and images are subject to copyright and are wholly owned by Neon Hustle.
GOT MORE QUESTIONS?
Reading through a load of FAQs is time you’ll NEVER get back! If you’ve got a question we haven’t answered, ping us an email at hello@neonhustle.com.au or message us on socials!